Tea & Tumbles Soft Play Party Terms & Conditions

BOOKING

· The initial deposit holds the event date for you and is non-refundable & non-transferable

· Final payment is to be made during the party. We accept cash or card & must be for the agreed number of children, and is non-refundable. Any additional guests will be added on to the final cost.

· Once the deposit payment has been made you are agreeing to our Terms & Conditions.

· When booking our party extras, please note that these can not be cancelled.

BEFORE THE CELEBRATION DATE

· We will contact you the week before the party for the final number of children attending. If over the set number of children on the package, this final attendance number will be the amount you pay on the date of the party.

· Please provide any special dietary requirements for the party guests. (For any severe allergies, please ask the child’s parents to contact us direct.)

· We encourage the use of party tableware such as paper plates, cups, tablecloths etc. If you would like to bring these and other decorations e.g. balloons, please inform the management team prior to the party to agree suitable placement.

· Please drop these and any other pre agreed decorations off, before the party. Please ensure these are made up before dropping off, for example, banners threaded if needed. No confetti is permitted, including confetti balloons.

· We ask that balloons are weighted and taken away at the end of the party.

· The use of table confetti, cello-tape, Blu-tack (or equivalent) and glue is prohibited in all parts of the building apart from the board behind cake table.

· If booking additional party entertainers such as mascots, princesses etc, please inform us prior to the party so we can ensure the smooth running of the party.

ON THE DAY

· Please arrive no more than 10 minutes before the party start time. If you arrive earlier than this, you may be asked to wait outside or in your car until such time as your Host is ready to sign you in.

· We will cater for the set number of children unless additional children have been aranged. However, on the day, we may be able to cater if additional guests arrive and you will be charged accordingly on the day but this is not guaranteed.

· Siblings not invited to the party are able to attend for free as long as they do not eat the party food. The cafe is open for guests to order food and drinks.

· A Host will be assigned to your celebration for the duration of your stay. However, please note they may be helping out in other areas whilst the children are playing.

· When the children are asked to come off the play frames (for food to be served), please assist the Host in gathering all of the children together promptly.

· The booking duration is two hours. You are kindly asked to ensure all guests depart the centre promptly.

· If adding the Roleplay Zone, this area will be closed 30 minutes prior to the party end time.

· Upon leaving the disco room, please ensure children do not return to the play areas.

· All additional charges incurred on the day must be paid at Reception before departure.

· You are required to provide one adult guardian per 10 children.

· We do not permit the use of party poppers, streamers, Confetti Bombs / Confetti balloon due to health and safety.

OTHER HEALTH & SAFETY AND LIABILITIES 

· By booking a party with us you are confirming that all guests have no pre-existing conditions that may
prevent them from using our equipment or place them at any additional risk.

· Tea and Tumbles do not accept any liability for injury sustained by children whilst on the premises.

· All children must be accompanied by a responsible adult, over the age of 18 years old, or the parent host of the party, who must remain within Tea and Tumbles at all times with the children.

· Parents / parent host must accept full responsibility to observe the children to ensure that they are capable of using the equipment safely.

· All Children and adults attending the party must not wear shoes in the play area. Socks and suitable clothing must be worn at all time

· Booking a party does not entitle you to use of the entire premises. The upstairs area is not included in private hire parties, unless it has been pre booked as a party extra.

· The management accepts no responsibility for loss or damage to property or articles (including personal property) brought into or left in any part of the premises.

· The parent host accepts full responsibility for all damage to the premises, furniture, equipment or other property caused by any persons attending the party. The parent host will be responsible for the cost of repair or replacement.

· The Tea and Tumbles staff are there to help maximise your children’s enjoyment. They are not however in any way a replacement for parental supervision. Any Parent/Guardian attending the party should note that whilst every consideration has been given for the safety of children and accompanying adults using the play area, we cannot be held responsible for accidents which occur as a result of any child / adult using the play area.

· Vehicles left in the car park are left at the owner’s risk the management takes no responsibility.

· We request all parents to be vigilant and monitor any unacceptable behaviour from any child / parent and inform the management of this immediately.

· Violation of any of the above rules may result in guests being asked to leave the premise.